1. The cancellation notice should be sent via e-mail to Southern Cross Colour to email@example.com and you must state your name, receipt number, student’ name, school’ name and the photo pack details.
2. Where Southern Cross Colour has already supplied photos to you, you must take reasonable care of these photos in your possession pending their return to Southern Cross Colour. Southern Cross Colour will only accept the returned photos if they are unopened and in their original packing.
3. Where Southern Cross Colour have supplied goods to you, these goods must be returned to Southern Cross Colour. PO Box 368, Penrith NSW 2751. The cost of returning photos to Southern Cross Colour is non-refundable.
4. Once notice of your cancellation has been received and we are in possession of the returned photos, Southern Cross Colour will refund the full cost of the photo pack, excluding the card processing fee.
5. All monies will be refunded within 30 days of cancellation date.
6. All pre ordered photos will be delivered to the school\preschool\sports club with in approximately 8 weeks from the last photo date.
7. All reorders will be posted to the address supplied with in 2 weeks.